Key features of the client portal:
User authentication and identification
Sign-in with an IIN and confirmation via SMS code.
Data verification against the agency's internal registers.
Secure authentication with optional 2FA integration.
Client dashboard
Current debt information: amount, case status and remaining balance.
A visual display of repayment progress.
Notifications about new charges, the payment schedule and deadlines.
Payment schedule and transaction history
An interactive calendar with upcoming and past payment dates.
A table with the full payment history: date, amount, payment method and status.
Downloadable receipts.
Online debt payment
Integration with payment gateways (Kaspi, Halyk, ePay and others).
Partial or full repayment with a choice of amount.
Automatic balance update after payment.
Requests and messaging with an agent
A built-in messaging system with a personal agent.
Submission of applications and requests for restructuring or installment plans.
Notifications about request status.
Documents and agreements
Access to templates and uploaded contracts.
Signing agreements via SMS or digital signature (EDS).
Storage of all legally significant documents in the user's personal archive.
Notifications and mailings
Automatic reminders as the payment date approaches.
Notifications about changes to the contract or case status.
Push notifications, email newsletters and SMS alerts.
Responsive interface
Full support for mobile devices.
Fast response and convenient navigation on every screen.
Result:
The client portal has become an important tool for making debt management more transparent. The system automated key processes, reduced the workload on operators and simplified the client journey from first notice to debt closure. A convenient interface, flexible payment options and online requests have increased trust and improved user engagement.