Website Technical Support and Maintenance

We tailor the scope to your site and business needs. A typical set looks like this:

• Uptime monitoring. We make sure the site opens and lead forms work; if something fails, we investigate and restore service.
• Backups. Regular backups of files and the database, and checks that a backup can actually be restored.
• Updates and security. We update the framework, libraries and dependencies, patch vulnerabilities, track SSL certificate and domain renewal dates, protect forms from spam and the admin panel from password guessing.
• Speed and Core Web Vitals. We optimize images, caching and database queries so the site loads fast on mobile. That matters both to users and to Google.
• Bug fixing. We find and fix the causes of failures, broken pages, and errors in forms, layout and integrations.
• Content updates. We update texts, prices, banners, documents and news if your team prefers to hand this over to us.
• Improvements and new features. New pages and sections, filters, calculators, language versions, and CRM, 1C and Kaspi integrations.
• Technical SEO. We monitor indexing, errors in Google Search Console and Yandex Webmaster, redirects, the sitemap and meta tags.
• Hosting and server. We monitor disk space, load and the PHP and Node.js versions on the server, and help you move to more suitable hosting.
• Analytics and forms. We check that Google Analytics, Yandex Metrica and goals work and that leads are counted correctly.
• Consulting. We answer questions about the website, hosting, domain email and the admin panel.

Online store support

A store has more points of failure than a corporate website: stock and price sync with 1C or MoySklad, product feeds to the Kaspi marketplace, online payments, delivery calculation and customer emails. We make sure syncs run on schedule, orders are not lost and the catalog loads quickly even with thousands of products. If your store is still in the planning stage, see online store development.

Corporate website support

Here what matters most is accuracy and reliability: up-to-date news, documents and reports, working lead forms, correct language versions, and a site that is available to partners and customers at any time.

Websites, online stores, portals and CRM systems we develop come with a warranty and free technical support for 24 months after launch. The warranty period is fixed in the contract. During this time we:

• fix bugs in our code if they show up in operation;
• monitor the site and help if something goes wrong;
• advise your team on using the admin panel;
• suggest how to develop the site: which sections to add and what to improve in speed and SEO.

Bugs most often show up in the first months of real use — as traffic grows, as users follow new scenarios and as browsers update. The warranty period covers this time with room to spare. New features that were not in the original specification are estimated separately and delivered under an agreed estimate. After the warranty period ends, support can continue under a support contract.

What happens after 24 months: you can continue with a support contract, combine it with SEO promotion, or order only one-off improvements. The choice is yours.

We aim for long-term work with our clients. For example, for the AK ZHOL PHARM pharmacy chain we built both an online store and an internal CRM system, covering the full cycle from business requirements to technical support. For the insurer Risk Expert, after the website launched we moved on to a second stage: a client account, online policy sales tools and document workflow automation.

A typical situation: the previous contractor has stopped responding, the freelancer is busy with other projects, and the site urgently needs fixes or changes. We take such sites on for support from 50,000 ₸ per month. They often come with no documentation: nobody knows where the current code is, who owns the domain or which services are connected. So the first thing we do is figure it out and put things in order. Here is how we start:

1. We get access to hosting, the domain, the admin panel, the code repository and analytics accounts. If access is still with the previous contractor, we will explain how to recover it.
2. We run a technical audit of the code, framework and library versions, security, speed and indexing errors. If you need a full report with a fix plan, we offer a website audit from 50,000 ₸.
3. We make a backup and record the current state so that any change can be rolled back.
4. We propose a plan and a rate: what to fix urgently, what to improve in the first months, and how much monthly work support requires.
5. We sign a contract and take the site on.

If the site needs to move to new hosting, we do it with minimal downtime: first we deploy a copy and test it, and only then switch the domain.

We work with websites built on PHP (Laravel, CodeIgniter, October CMS, Magento) and JavaScript (Vue and Nuxt, React and Next.js, Node.js) — the technologies behind the projects in our portfolio. For other platforms we decide after a code audit and tell you honestly if the site is better handed to a specialist in that platform.

How we reduce the risks of switching contractors

• we never change the live site without a backup;
• we record what worked and how before we arrived, to tell old problems from new ones;
• we list all the access points and services the site depends on: hosting, domain, email, payment systems, APIs;
• we recommend registering the domain, hosting and service accounts in your company's name rather than the contractor's.

When the code is badly outdated and support costs more than an upgrade, we calculate both options. Sometimes a redesign or a new corporate website with content migration and redirects is the better choice, so you keep your search rankings. When we moved the Risk Expert insurance website, for example, we set up 301 redirects from every URL of the old site to the new one.

The working procedure is fixed in the contract. It usually looks like this:

• One channel for tasks. You send tasks to an agreed channel — email, a messenger or a task tracker — and each task gets an owner and a deadline.
• Priorities. Emergencies — the site is down, leads are not arriving, a hack — come first; planned changes follow an agreed schedule.
• Staging copy. Changes are tested on a staging version of the site first and only then deployed to the live site.
• Version control. The code is kept in a repository, so every change can be traced and rolled back if needed.
• Reports. At the end of each period we send a list of completed work and recommendations on what to update, speed up or improve.

This approach protects the live site from accidental breakage and keeps support transparent: you always know what has been done and what is planned.

Access security

We recommend keeping credentials in a password manager, giving contractors individual accounts instead of shared ones, and changing passwords after switching contractors or when employees leave. We explain why this matters in our article "Passwords: a history".

• Websites we built — free for 24 months under the warranty, then under a support contract.
• Websites built by other developers — from 50,000 ₸ per month.
• One-off tasks and improvements — quoted after we assess the task.

The cost of monthly support depends on:

• the type and size of the site: business card site, corporate website, online store, portal;
• the technology and state of the code — outdated or third-party code takes more time;
• the scope of regular work: monitoring and updates only, or content changes and improvements as well;
• the number of integrations: 1C, CRM, Kaspi, payment systems, delivery services;
• response time requirements.

If the site is stable and rarely changes, basic maintenance is enough: monitoring, updates, backups and small fixes. If the site is actively growing — for example, an online store with promotions, new sections and integrations — it is more cost-effective to include a larger monthly scope in the contract than to estimate each task separately.

The scope of work, response times and reporting are fixed in the contract. If your site needs traffic growth as well as technical support, it is convenient to combine support with SEO promotion from 100,000 ₸ per month. And when it is time to grow the site — add online payments or sync with your accounting system — see Kaspi and 1C integration.

Regular support usually costs less than repairs after an incident. Downtime means lost leads, and restoring a hacked site without a backup takes more time and money than scheduled updates and backups.

Contact us if:

• the site does not open, shows a 500 error or a blank screen;
• leads from forms no longer reach your email or CRM;
• the site has been hacked and shows someone else's content or redirects to unrelated sites;
• the browser shows an insecure connection warning because the SSL certificate has expired;
• the site has suddenly slowed down or disappeared from search;
• online payments or product imports from 1C have stopped working;
• errors appeared after a CMS, module or server update;
• email on your domain has stopped sending or receiving messages;
• the previous developer is unavailable and changes are needed urgently.

If we built the site and it is still under warranty, fixing our bugs is free. First we restore the site, then we find the cause and suggest measures so the problem does not happen again. Regular maintenance reduces the risk of such incidents: backups, updates and monitoring let us spot a problem before your customers do.

To help us get to the bottom of it faster, prepare access to hosting, the domain and the admin panel, describe exactly what is not working and since when, and recall what changed on the site or hosting shortly before the failure.

• Developers, not just support operators. Sites are maintained by specialists who build websites themselves: design, development and SEO are handled by the studio's in-house team.
• More than 70 projects in our portfolio — corporate websites, online stores, portals and CRM systems on different technologies.
• Experience across industries — car dealers, insurance, pharmaceuticals, education, logistics. We understand which website functions are critical for the business and what to fix first.
• Contract-based work with a clear scope and reports.
• Transparency. Every change goes through the repository and a staging copy, and at the end of each period you receive a report on the work done.
• Office in Almaty and remote support for clients across Kazakhstan, including Astana.
• A complete approach. When your site needs more than support, we handle redesigns, integrations, online stores and CRM systems.

To hand your website over for support, leave a request on the order page: we will request access, do an initial review and suggest a rate.